Help

Frequently Asked Questions - General

Click the ‘Forgot your Password?’ prompt on the log-in (My Account) page. This will send an email to you with a temporary password. You may also call our office to obtain your password.

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There are a few pages on the site where your browser may provide a warning that the page is not secure. These are pages such as the Home page or Help page that do not ask you to enter any personal information. When you see a pop-up window asking if you wish to view the non-secure site, click ‘yes’. 

If you are on a page asking you to enter information (log-in, registration, account profile, payment, etc.) the page will be secure.

Secured pages will always have a URL that begins with https vs non-secure pages that begin with http.

Frequently Asked Questions - Registration

Registrations cannot be canceled online. Please contact our office to request any cancellation and refund.  (218) 564-4141 ext. 1302

Depending on the class, you may be able to.

Some classes will provide the option of paying $0 online, allowing you to bring cash/check payment into the office. If you choose this option, you still must complete the entire registration process online which isn't complete until you see a receipt on the screen and receive a confirmation email. You may still be asked to enter a credit card, even though it will not be charged at this time, to ensure a payment can be processed later if you fail to bring your cash/check payment into the office.

When you are registered for an activity/class, you will be sent an email and that registration will also be in your account history.

Login to your account, click on My Account from the top, select the family member you want to look at, and then select the History link to see what they are registered for.

Please note that only registrations processed though this system by you or by Community Ed staff will be shown. Registrations processed prior to the implementation of our online system will not be shown.

It is important that each family member who will be participating in Community Education programs has their own account. The Account Profile stores unique name, birthdate, grade, and emergency information for that student. We want to ensure the correct name is on rosters and that instructors have correct student/emergency information.

When processing a registration, you will select the name of the student who will be participating.

When creating Account Profiles for additional family members, be sure you are creating a new profile, and not just changing the name of an existing profile, as this will provide issues with activities the person is already signed up for.

Frequently Asked Questions - Credit Cards

No. Credit card information for Wait List classes is stored as a part of your registration, but your card will not be charged until you are confirmed into the class.  Once a space opens up, your card will be charged, and you will receive an email confirmation of your new status in the class.

Yes.

When you enter a credit card, you are entering information directly with the credit card processor on their site (a pop-up window from Authorize.net will open when you add a credit card to your account) - this means no information is stored on our District servers or with our software provider, Affinety Solutions.

The credit card processor communicates the credit card information with us via an encrypted token and we are only provided with the last 4 digits of your card.

:There are many security features that are put in place when processing credit cards through the Internet.  If you get an error message, please check the following:     

  • Review the credit card number and expiration date you’ve entered to be sure they are an exact match to your card.
  • One of the security measures in place ensures that all the identifying information you’ve submitted matches the identifying information your credit card company has on file for you.  If name, address, city, and/or zip code do not match, you will receive a message that your credit card cannot be processed, and subsequently, your registration will not be processed.  Review your Account Profile, update any necessary changes, and submit your registration again.
  • Be sure the type of credit card you are entering is a type accepted by our office.  American Express, Visa, MasterCard and Discover are the only cards currently accepted.
  • If your Account Profile includes an email address, be sure you have entered a complete email with the ‘@’ symbol, and ending in ‘.com’, ‘.net’, etc.